GoNoodle Privacy Policy

Last updated: November 2, 2020

This privacy policy (“Privacy Policy”) is about how GoNoodle, Inc. (“GoNoodle,” “we,” “us,” or “our”) will collect and use any information given to us by users of GoNoodle.com (the “Site”), the GoNoodle mobile phone applications (the “Apps”) or other online services offered by GoNoodle (collectively, together with the Site and the Apps, the “Services”).

If you are a child (under 13 years old) and need help understanding this policy, you should ask a grown-up to read it and explain it to you.

WHAT INFORMATION DOES GONOODLE COLLECT FROM UNREGISTERED USERS?
Family users may access our Services without registering for an Account, as defined in our Terms of Service. For Non-Account holders, we may collect the following (collectively, “Non-Personal Data”): 

  • IP Address;
  • Device ID;
  • Zip Code;
  • Operating system;
  • URL of the site users came from;
  • Browser version;
  • Pages user visit; a
  • Search terms within our Services; and
  • Other “clickstream” data.

We may collect this Non-Personal Data ourselves or use a third party to collect and process the information on our behalf. A list of third parties who collect, use, or store our user’s personal information can be found on our Third Party List.  

WHAT INFORMATION DOES GONOODLE COLLECT FROM REGISTERED GROWNUPS?

Parents, legal guardians, or other adults in the home (“Grown-Ups”) will need to register to create a Family Account. When a Grown-Up registers to create a Family Account, we collect the following information from the Grown-Up: 

  • Birth year (collected only for age verification purposes and discarded when registration is complete);
  • Email address;
  • Zip Code;
  • IP Address;
  • Zip Code;
  • Password;
  • Pages user visit; and
  • Search terms within our Services.

WHAT INFORMATION DOES GONOODLE COLLECT FROM REGISTERED EDUCATORS?
When an Educator registers to create an Educator Account, we collect the following information from the Educator: 

  • First name;
  • Last name;
  • Email address;
  • Zip code;
  • Password;
  • School Name; and
  • If the Educator directly purchases the premium version of GoNoodle (“Plus”), billing information, including but not limited to credit card number and billing address to be processed by our third-party partner to complete the purchase.

Educators may be provided with the opportunity to request start-up kits for the Services or to participate in promotions, in which case, we will also collect a school mailing address so that we can fulfill the request or deliver any awarded prizes or premiums. 

Once the Educator Account is created, we collect the following information from the Educator:  

  • Class Name;
  • Grade Level;
  • Number of Students in the class;
  • Zip code; and
  • Password.

Note: Students do not create Educator Accounts and are not intended to. Further, students cannot access Plus directly. Accordingly, we do not knowingly collect Personal Data from or about students through Educator Accounts. Instead, the Educator Account is created, and the Services displayed, by the educator to the class.  

WHAT INFORMATION DOES GONOODLE COLLECT FROM GONOODLE FAMILY CLUB MEMBERS?

When a Grown-Up chooses to enroll in our GoNoodle Family Club in order to receive GoNoodle perks, free merchandise, offers, and exclusive/early access to GoNoodle content, we collect the following information from them:  
By regular mail:

  • First Name;
  • Last Name;
  • Email Addresses;
  • Zip code;
  • Birth Year;
  • Number of children;
  • Ages of children; and
  • Parental Identifier (mom, dad, or caregiver.

WHAT INFORMATION DOES GONOODLE COLLECT FROM CUSTOMERS OF THE GONOODLE STORE?

If a Grown-Up or Educator wishes to make a purchase through the GoNoodle store, they will be asked to provide:

  • First Name;
  • Last Name;
  • Email Addresses;
  • Shipping address;
  • Billing address; and
  • Credit card information.

This information is collected by the third-party partner that manages our store and is used to fulfill purchases.

WHAT INFORMATION IS GONOODLE CAREFUL NOT TO COLLECT?

Personal Data is information which is related to an identified or identifiable natural person, including information that directly or indirectly identifies a natural person. GoNoodle never collects Personal Data from children. We place account registration for all child-directed properties behind an age-gate, to prevent children from inadvertently registering.

Beyond what is disclosed above, GoNoodle only collects Personal Data from children under the age of thirteen (13) after notifying the child’s Grown-Up and getting consent in advance. In the event that we learn that we have accidentally collected such Personal Data without the requisite and verifiable parental consent, we delete that information from our database as quickly as is practical.

HOW DOES GONOODLE USE THE INFORMATION IT COLLECTS?

Depending on whether a user is an unregistered user, a Grown-Up registered for a Family Account, or an Educator registered for an Educator Account, GoNoodle may use the information it collects in different ways. However, regardless of whether or not a user is registered for an account and irrespective of the type of Account for which the user is registered, by accessing and/or using the Services, users accept and agree to be bound by this Privacy Policy, our Terms of Service, and End User License Agreement, which are incorporated by reference here.

For Grown-Ups registering for Family Accounts, we use the Grown-Up’s email address to send Account verification emails and to send updates about how the Services are being used. Once the Grown-Up clicks the link in the Account verification email, the Account is created and a zip or other postal code is assigned to the Account based on the IP address. If a Grown-Up does not complete registration within seven (7) days of the verification email, GoNoodle deletes the Personal Data associated with the Account set up from its records.

Once registered for a Family Account, we may collect and retain contact and other Personal Data from the Grown-Up in a number of ways, such as when the Grown-Up places an order, requests email updates or other information, completes customer surveys, or submits a feedback or contact form. We use the zip code to display local underwriters and sponsors. When a user contacts us by phone, email, or postal mail, we may also receive and process that user’s Personal Data.

In addition to the Personal Data we collect, we create aggregated, de-identified data and use it to inform improvements to our Services, to demonstrate the efficacy of our Services, and to develop new educational services. We share aggregated, de-identified information with our sponsors to let them know how many users viewed and interacted with their materials but this information does not identify any individual. We do not sell Grown Ups’ Personal Data.

We engage third-party service providers that help us administer and provide the Services (for example, a web hosting company whose services we use to host our application). In some cases, these third parties need access to your Personal Data, and so we may share your Personal Data to the extent necessary in order for them to be able to perform those services for us. We maintain and regularly update an active Third Party List of service providers who have access to our users’ Personal and Non-Personal Data.

For Educator Account holders, we use the information we collect to create the Account, associate the Account with the correct school, and better understand the geographic distribution of our user base, as examples. We also collect your date of birth to verify your eligibility for the Services, however we discard it once registration is complete.

We may also provide aggregated, de-identified information about Educators’ use of GoNoodle to their education institution administrator or, in the case of Plus services, we may provide aggregated usage information to the school or district. We may also provide aggregated usage information to a sponsor that purchased Plus for a teacher, school, or district. GoNoodle does not share Educators’ names or sell Educators’ Personal Data.

If we want to share your Personal Data in a way that is materially different than we have described in this Privacy Policy, we will notify you in advance and obtain your consent in accordance with applicable law.

HOW DOES GONOODLE USE COOKIES?

GoNoodle also uses “cookies” to enhance your Site visit. A “cookie” is information either temporarily or permanently stored in a file on your computer. You can set your browser to reject cookies, but that may limit your use of some GoNoodle features. For more information on cookies and how GoNoodle uses them, please see our Cookie Notification.

DOES GONOODLE USE THIRD-PARTY TRACKING?

GoNoodle may, from time to time, serve targeted contextual advertising to its users on the Services. This is commonplace on the Internet. When anyone uses the Internet, unaffiliated parties such as ad networks, web analytics companies, and social networking platforms may collect information about users’ online activities over time and across our and other websites. This information may be used to provide advertisements for products and services that may interest GoNoodle users, and those companies may use cookies, clear GIFs, and other tracking technologies. Notwithstanding the foregoing, GoNoodle does not utilize third party trackers on portions of the Services commonly accessed by children (for example, certain social media pixels are only utilized on the GoNoodle Corporate Website and never utilized on the Family Account Page.

For more information about third-party advertisers and how to prevent them from using your information, visit the NAI’s consumer website at http://www.networkadvertising.org/choices or http://www.aboutads.info/choices/. If you want to opt out using these tools, you need to opt out separately for each of your devices and for each web browser (such as Google Chrome, Firefox, or Safari) that you use on each device.

HOW GONOODLE COMMUNICATES WITH USERS

We do not send marketing messages to children. We do send emails to Grown-Ups or Educators with information about our Services that we believe may be of interest when these users have opted in to receive those messages. Users may opt out of receiving email messages by contacting us at support@gonoodle.com or by clicking on the “unsubscribe” link found at the bottom of every email that we send.

Grown-Ups and Educators may also choose to subscribe to email newsletter communications from GoNoodle. These communications may include invitations to participate in GoNoodle promotions or surveys, as well as information about GoNoodle events, updates, and other activities, and users may provide us with additional information when they participate in these activities.
In addition, users may provide us with additional information when they fill out the feedback or support contact forms. We use the information provided to respond to their concern.

ACCESSIBILITY STATEMENT

GoNoodle is committed to making the Site, Apps and Services accessible to everyone. We continue our mission to follow Web Content Accessibility Guidelines (WCAG) and use Accessible Rich Internet Applications (ARIA) specification to help support people with disabilities.

If you do encounter any difficulty using GoNoodle, please reach out to us via support@gonoodle.com with details about the section or webpage, and we will make all reasonable efforts to make that page accessible.

SECURITY

We are committed to protecting the security, integrity, and confidentiality of all user data through the use of commercially-reasonable physical, technical and administrative safeguards. GoNoodle stores data in secure cloud-based environments and uses server authentication and industry-standard firewalls in an effort to prevent interference or access from outside intruders. We also require unique account identifiers, user names, and passwords that must be entered each time users access the Services.

Nonetheless, despite GoNoodle’s security efforts described above, it is common knowledge that transmission of information via the Internet is not wholly secure, and we cannot guarantee the security of your Personal Data transmitted to or through any of our Services. Any transmission of Personal Data is at your own risk. By using our Services, you acknowledge and accept these risks. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Services. Any transmission of information is at your own risk. By using our Services, you acknowledge and accept these risks.

You are responsible for maintaining the confidentiality of your user name and password, as well as the credentials of any other users operating under your Account. If you become aware of, or suspect, any unauthorized use of an Account or loss of your or your users’ Account credentials or suspect any other security incident related to GoNoodle, notify us immediately at privacy@gonoodle.com.

DATA RETENTION AND PRIVACY REQUESTS

We retain data for as long as an Account is active, and for a period of time afterward to retain account continuity for educators. Within twenty-four (24) months of inactivity on any Account, we will delete the Account and the associated Personal Data.

If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR) or CCPA, fill out and submit this GoNoodle Privacy Portal Form. Our privacy team will examine your request and respond to you as quickly as possible. We will honor deletion requests for deleting the Account and the associated Personal Data within thirty (30) days.

When you delete your Account, it cannot be recovered. Please note that we do retain aggregated, de-identified data for the purposes described above.

GDPR: DATA COLLECTION IN THE EEA

Under the General Data Protection Regulation (EU) 2016/679 (known as, “GDPR”), GoNoodle functions as a “data controller” when we process certain Personal Data from Grown-Ups who access GoNoodle through a Family Account and for Educators who create an Educator Account in order to maintain and provide the Services, and for any marketing communications that Educators and Grown-Ups may opt in to receive.

In these situations, the data processing and protection practices are explained in this Privacy Policy, the Terms of Service, as well as with, where applicable, a contractual agreement with the educational institution with which the Educator users are affiliated.

If you are a user accessing our Services from within the EEA (such user herein referred to as a “Data Subject”), we may ask for your consent so that we may process your Personal Data.  For example, we will ask for your consent to send you marketing information. However, in certain situations, applicable data protection law allows us to process your Personal Data without needing to obtain your consent. For example:

  • To perform our contractual obligations to you, including fulfilling your orders or requests you have made, contacting you in relation to any issues with your use of the Services, or where we need to provide your Personal Data to our service providers who help us operate the Services.
  • To comply with laws, regulators, court orders, or other legal obligations.
  • To fulfill our “legitimate interests,” including to communicate with you regarding the Services including about changes to the Services, to respond to your questions about your use of the Services, to support our investigation of suspected illegal activity, to protect and defend our rights and property, or the rights or safety of others, to develop, provide, and improve our Services and to enforce our Terms of Service, End User License Agreement, and this Privacy Policy.

We also use automated data collection tools to correlate your IP address with your location, sufficient to recognize your zip or postal code in order to display local sponsor or underwriter information or notify you of local events.

To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that Personal Data to respond to your inquiry. If you provide your Personal Data to purchase a product, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns;

  • To fulfill our reporting obligations to underwriters, sponsors, and other partners as described in our Privacy Policy, and to inform our Board of Directors;
  • To provide, support, personalize, and develop our Services and products, including without limitation, receiving, processing, and responding to feedback;
  • To our third party service providers to allow them to provide features on our behalf as described below;
  • To create, maintain, customize, and secure your account with us;
  • To personalize your experience with the Services and to deliver content, product, and service offerings relevant to your interests and/or geographic location, including targeted offers and ads through our Services, third-party sites, and via email or text message (with your consent, in accordance with applicable law);
  • For testing, research, analysis, and product development, including to develop and improve our Services and products through focus groups and surveys;
  • To communicate information to you (e.g., new features, products, or services), and to send you relevant emails and communications that may be of interest to you and that you have opted in to receive;
  • To help maintain the safety, security, and integrity of our Services, databases, and other technology assets, and business, including without limitation, to investigate suspected violations of our Terms of Service, suspected fraud, or other unlawful activity;
  • To enforce our agreements, terms, conditions, and policies, and to notify you of any updates to the same;
  • As may be required by law or by a court order, in which case we shall attempt to notify you and work with you to seek to limit the scope of the required disclosure;
  • As described to you when collecting your Personal Data or as otherwise set forth in this Privacy Policy;
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as an ongoing concern or as part of bankruptcy, liquidation, or similar proceeding, wherein Personal Data held by us about our users is among the assets transferred, in which case your information will remain subject to the terms of this Privacy Policy; and
  • With your consent and as permissible under applicable laws and regulations.

EU RESIDENTS: YOUR DATA RIGHTS
When we are operating as a Controller as described above, Data Subjects are provided with certain rights related to your Personal Data. Note that in circumstances where we are operating as a Processor, you may have similar rights with the controller. In those circumstances, please contact your controller to exercise your rights. We will work with them and with you to address any requests you may have related to exercising your rights as described below.

Please note that the rules in your country may provide you with additional rights or may limit the rights noted below. In all cases, we will act in accordance with applicable laws.

  • Right of access. You may obtain confirmation about whether Personal Data concerning you is processed, and request access to the Personal Data, including the purposes of the processing, the categories of Personal Data concerned, a copy of the Personal Data, and the recipients or categories of recipients to whom the Personal Data have been or will be disclosed. However, this is not an absolute right and the interests of other individuals may restrict your right of access.
  • Right to rectification. You may have inaccurate Personal Data concerning you corrected. Depending on the purposes of the processing, you may have the right to have incomplete Personal Data completed, including by providing a supplementary statement.
  • Right to erasure (“right to be forgotten”). Under certain circumstances, you may have Personal Data concerning you erased.
  • Right to restriction of processing. Under certain circumstances, you may restrict us from processing your Personal Data. In this case, the respective data may only be processed by us for certain purposes.
  • Right to data portability. Under certain circumstances, you may receive the Personal Data concerning you in a structured, commonly-used, machine-readable format, and you may have the right to transmit those data to another entity without hindrance from us.
  • Right to object. Under certain circumstances, you may object, on grounds relating to your particular situation, or at any time where Personal Data are processed for direct marketing purposes to the processing of your Personal Data by us, and we can be required to no longer process your Personal Data. If Personal Data concerning you is processed for direct marketing purposes, you also have the right to object at any time to the processing of that Personal Data for that marketing, including profiling to the extent that it is related to the direct marketing. In this case we will no longer process your Personal Data for such purposes.

If you have provided your consent for our processing of your Personal Data, you may revoke that consent at any time by filling out and submitting this GoNoodle Privacy Portal Form. That withdrawal will not impact the lawfulness of the processing prior to your revocation of consent.

INTERNATIONAL DATA TRANSFERS

If you are located outside of the United States, please be aware that your information will be transferred to, processed, and stored in the United States, where it will be treated in accordance with this Privacy Policy and applicable privacy laws in the United States and the EU. These laws may be different from the privacy laws in your country and with regard to which an adequacy decision by the European Commission does not exist.

However, this does not change our commitments to safeguard your privacy and we will comply with all applicable laws relating to the cross-border data disclosure of your Personal Data. Where required, we implement Standard Contractual Clauses with our third parties pursuant to the requirements of the EU General Data Protection Regulation (“GDPR”), and you may request a copy of the Standard Contractual Clauses by emailing us at privacy@gonoodle.com.

CALIFORNIA AND CCPA PRIVACY RIGHTS AND DISCLOSURES

If you are a child (under 13 years old) living in California and need help understanding this “California and CCPA Privacy Rights and Disclosures” section, you should ask a Grown-Up to read it and explain it to you.

This California Privacy Policy (“Privacy Notice”) provides the information required under the California Consumer Privacy Act of 2018 (“CCPA”) and applies to GoNoodle’s activities relating to California Consumers’ Personal Data.

California Civil Code Section 1798.83 permits users of the Site and the Apps who are California residents to request and obtain from us a list of what Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, California residents are entitled to request and obtain such information, by filling out and submitting this GoNoodle Privacy Portal Form, or calling this toll-free number:

1-800-514-1362

You can also request to review, correct, update, or have deleted your Personal Data from our database by submitting this GoNoodle Privacy Portal FormGoNoodle Privacy Portal Form or calling the toll-free number above.

DATA PROTECTION OFFICER

Our appointed Data Protection Officer is Lizzie Keiper. If you have an inquiry regarding your Personal Data, pursuant to the rights listed in the preceding section (above), please send your message to the following:

  • Attn: Lizzie Keiper
  • Data Privacy Inquiry
  • Zip Code;
  • Email: privacy@gonoodle.com
  • Email: privacy@gonoodle.com

CHANGES TO THIS PRIVACY POLICY
We may make changes to this Privacy Policy from time to time, and you should review it periodically so that you know about the changes. Changes are effective once posted on the Services. If we make any material changes to this Privacy Policy, we will notify and obtain prior consent of the Account holder using the email address provided during registration or otherwise as required by law.

CONTACT US
If you have any questions or comments about our Privacy Policy, please contact us at:

By email: privacy@gonoodle.com

By telephone: 800-514-1362

By emailprivacy@gonoodle.com

By regular mail: Privacy Request GoNoodle, Inc.

209 10th Avenue South

Suite 517

Nashville, TN 37203